H&M Reviews

H&M has an overall rating of 4.7 based on 53 reviews. Customer feedback on H&M is mixed: H&M reviewers highlight positive aspects like affordable prices, trendy styles, easy online shopping, which strongly appeal to fashion-conscious shoppers looking for budget-friendly options. However, H&M is often criticized for its size inconsistency, slow shipping, limited customer service.

4.7/5.0

53 reviews

5 Stars

21

4 Stars

2

3 Stars

3

2 Stars

0

1 Star

0

All H&M Reviews (53)
mildred2002
May 15, 2026
"Refund Came Through Fast"
I’m careful about keeping records and making sure I don’t get stuck waiting around, so I was glad this was handled quickly. I got my money back really fast, which definitely made the whole situation less stressful
hello_denise135
May 07, 2026
"They helped, but it took too long"
They did end up helping me, but it was kind of disappointing how slow the whole process was. I appreciated the support, I just wish it hadn’t taken so long
karl1999
April 20, 2026
"I ordered a jacket and, surprisingly…"
I ordered a jacket and, surprisingly, the color and fit looked just like the pictures. I was kind of expecting at least one weird surprise, because that’s usually how these things go, but it showed up exactly as advertised. Happy with it overall.
KLINGEL
April 10, 2026
"Sizing is consistent for me"
I shop on hm.com often and for the most part the sizing has been easy to trust. My usual size usually works in tops and jeans which makes ordering online a lot less stressful.

Every now and then a dress or sweater fits a little different so I still read reviews when they have them. Overall though it’s been reliable enough for me and I’d give it 4 stars.
Herbert_cantin02
April 09, 2026
"I’m really happy with this. It…"
I’m really happy with this. It was inexpensive, but it doesn’t look cheap at all once it’s set up. The finish looks clean, the details are neat, and it gives the room a nicer look without spending a lot. Definitely a good buy for the price.
AUSMUS
April 06, 2026
"Checkout was easy overall. My saved…"
Checkout was easy overall. My saved address showed up right away, the card payment worked on the first try, and I got the order confirmation email almost instantly. I appreciated not having to deal with weird errors or a bunch of extra steps. That said, it was a basic experience, nothing especially impressive, but it did what I needed it to do.
Andrea_gonzalez78
March 30, 2026
"I placed my order on hm.com last week…"
I placed my order on H&M last week, and it actually showed up right on time a few days later, which I appreciated. Most of the items were exactly what I ordered, but one shirt came in the wrong size. It wasn’t a huge disaster, but by the time I noticed and started the return process, it became a bit of a hassle. Overall, not the worst experience, but I do wish they were a little more careful when checking orders before shipping them out...
Robert-britton
March 25, 2026
"Quick fix, but I’m a bit unsure now"
Had a sizing issue with my order, which was frustrating and made me lose a bit of trust in getting the right fit next time. Support did reply fast though and sorted it out the same day, so I’m happy with how they handled it.
JohnSalter
March 21, 2026
"Great basics for everyday wear"
I grabbed a few basic tops and a pair of jeans from H&M, i’m happy with everything. The sizing was spot on for me, and the material feels nice, definitely not cheap or flimsy. Delivery took a few days, but it wasn’t a big deal. I also had to return one item, and that was super easy. I’d definitely shop there again for simple everyday clothes.
derek_Freeman84
March 20, 2026
"I shop on hm.com often…"
I shop on hm.com often, the website is easy to use. Or at least I think so compared to a lot of other clothing sites. The filters usually work well, the sizing info is clear enough, and I can find basic things without having to click around forever. Checkout is simple too, especially with my details saved, so it doesn’t feel like a whole process every time. The only thing is that some items seem to sell out really quickly, which can be a little annoying, but maybe that’s just because I wait too long. Overall, the site works fine for me and I don’t really run into many issues
melinda2000
March 15, 2026
"This recycling bag thing is actually…"
This recycling bag thing is actually handy!! It makes sorting and carrying stuff out way easier than I expected
BRUNS
March 04, 2026
"I remember feeling a little worried when I..."
I remember feeling a little worried when I had to send it back, because returns can be such a hassle. But this one was so easy, and the refund showed up quickly. It was a huge relief and made the whole thing feel completely stress-free...
PamelaYoung
February 23, 2026
"Stylish Finds Without the Ridiculous Prices"
I’ve been browsing H&M lately i really like a lot of their designs. They have tons of simple but stylish pieces, which is exactly what I usually go for. I found some nice tops and jeans that look way more expensive than they actually are, and I do think it’s fair when brands make decent-looking clothes accessible without charging people absurd prices. The site was easy to use too — no glitches or issues for me.
WHITE
January 31, 2026
"Looks good, but the fabric was a letdown"
It looks really nice at first glance, and the style is pretty much what I expected. But once I actually felt the fabric, it seemed kind of cheap and thinner than I was hoping for. I reached out to support and they basically said something like, “the material is as listed and should hold up with normal use,” which is fair, but it still didn’t feel as nice in person as it looked online.
michaelmurray3169
January 29, 2026
"Right on time"
They always show up when they say they will, always always. It’s nice not having to sit around wondering when they’ll arrive
Mollie.reilly
January 25, 2026
"Easy checkout, but pay later could be clearer"
I liked that hm gives you a few ways to pay. I mean, it just makes checkout feel a lot easier. My card and PayPal both worked fine, no issues there. I just wish the pay later option was explained a bit more clearly. Still, overall, it was a good experience
JamesStandifer
January 25, 2026
"I ordered a few basic pieces…"
I ordered a few basic pieces from H&M, it was a smooth experience. I’m usually picky about shipping costs because I don’t like paying a lot for simple items, but the fee was totally reasonable. Everything arrived in good condition too, so it met my standard for an easy, no-hassle order...
joseph-Hocker
January 18, 2026
"I needed to swap my jeans…"
I needed to swap my jeans and it was super quick. No hassle or weird back-and-forth, which I really appreciated. Something about it just felt easy and straightforward
Ricardo_harris79
January 13, 2026
"Easy to Find What I Need"
I shop on hm.com often, probably more than I mean to, and it’s been great because most of the stuff I’m looking for is actually in stock. Even my size, which is usually the first thing to disappear on other sites. It just makes ordering so much easier because I don’t have to keep checking back later or hoping something gets restocked. I can just add what I want, check out, and move on. Really happy with it overall
pedro_Espinoza95
January 06, 2026
"Pretty good for the price"
I order from hm often, especially for basics. For the price, I’ve been happy with the quality. A few pieces have actually lasted way longer than I expected. Their sales are usually worth a look too, and delivery has been fine for me so far. Sizing can be a little hit or miss depending on the item, but overall, for what I’m paying, I’m happy with it.

View More Reviews

H&M Q&A

I tried calling the h&m customer service number to ask about my order but it said that it an invalid number. i tried three times, can someone tell me what's wrong?

PennyLane
October 21, 2020

“H&m has terrible customer service. Call and they can't help.”

Hi, i've ordered my online shopping and waiting for delivery. how many days it takes?

I am from canada. according to the tracking #, they have received it. (3 business days ago) how long does ot take to get refunded?

I am looking to buy a coat. unsure what size to order. generally a medium fits me. any advice? thanks!

Purchased online return from clearance. discounts should have been 50%, and 15% for damage, plus 15 recycle. overcharged! why?

View More Q&As

Have a question about H&M?
hm

H&M Reviews

Coupons & Promo Codes

Customer Reviews

Questions & Answers

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.