H&M Reviews

Based on 27 customer reviews from our shopper community, H&M's overall rating is 4.70 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.7

27 Reviews

Overall Rating

5 Stars

19

4 Stars

8

3 Stars

0

2 Stars

0

1 Star

0

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (27)
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bluelion208
January 09, 2021
"Good sales and returns"
Been shopping for years and always had a good experience with returning my orders. Sizing can be a bit off though and they’ve seem to have discontinued their more ‘edgy/grunge/rock’ range for a while now which is a shame.
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organicpeacock627
January 09, 2021
"Fast delivery and fast returns"
I ordered two items separately, both arrived quickly. One was kept the other had to be returned, I’m a bit panicky about online returns but I returned on 4 Jan and the money was back in my account on 7 Jan.
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Alma.Prescott
January 09, 2021
"Good servicep"
Good servicep
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ticklishswan720
January 05, 2021
"Have been buying in H&M for years"
Have been buying in H&M for years. Never had a problem with deliveries or returns.
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bigladybug182
January 01, 2021
"Really nice and Fast delivery"
I really dont know why the reviews is so bad ! I order mine on december 19th and my parcels arrive only 10 days later !! Definitly one of the best online website for fashion
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AvaJensen
December 29, 2020
"REKINDLED MY INTEREST"
It had been over a year since I shopped here and not really sure why I stopped shopping there but I recently decided to purchase a double-pocket felted shirt jacket. It surpassed my expectations. It fits true to size and excellent quality.

Shipping was pretty fast, about 7 business days, which is always great.

It has been a while since I shopped at HM.com but I'm very happy with my purchase. I will definitely be shopping more here.
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angrysnake815
December 09, 2020
"I’ve never had an issue with H&M and…"
I’ve never had an issue with H&M and this time I was missing an item from my order. I spoke to Blair on the web chat and they couldn’t have been more helpful!
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Glenda.Schmidt
December 08, 2020
"Amazing experience"
I don’t understand why H&M received such bad reviews. I have been shopping with H&M for a couple of years and had no problems.
It’s helpful to be a member to collect points (although not much in £) and get free delivery. I love the ethical part of H&M which is garment recycling! This is environmentally friendly and made my shopping more consciously.
Deliveries are fast with me so far. Clothes quality is amazing! I’m a big fan of the Basic line. H&M is just profession in fabrics. Also I have had many true bargains with their sales. Truly amazing quality and affordable price.
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CandiceLynch
November 18, 2020
"Ordered 17/11/2020"
Ordered 17/11/2020, parcel was with me on 18/11/2020 with standard shipping. Item was a little too big, my fault not H&M but the quality was 10/10 as always!
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VickiBryant
November 18, 2020
"Really good"
Really good!
I’ve ordered a few times from H&M over the last couple weeks - they constantly send me updates and I get the order a couple days later
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heavydog514
November 18, 2020
"H&M is my favourite shop"
H&M is my favourite shop. I really like their style, they have always promotions & the quality is good enough. I have 269 points in my H&M card... so I'm a good client. 4 points because they don't open the dressing rooms
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JuddDuncan
November 14, 2020
"Long delivery wait"
Wow, it's shocking how many bad reviews for H&M. I really don't have bad experiences with them, and I have few orders monthly. The only thing that annoys me is long delivery. 6-8days is way to long for the company size as theirs. But other than that genuinely satisfied.
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PeggyLane
November 10, 2020
"Keep in mind whatever you order will…"
Keep in mind whatever you order will take about a month to arrive. Despite the time it took, I love what I ordered!:)
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FloydKing
October 09, 2020
"I like it"
I like the price and quality. Customer service is not the best but overall happy. Usually get things on sale.
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lazyduck873
September 29, 2020
"Terrible delivery times"
Really bad services on delivery I ordered sneakers and tshirt 23 days ago and i just got a delivery confirmation today and it says it will take atleast 13 more days to delivered and on the website it ws 6 to 7 day even after Covid -19 delays. Plz never get anything online from them. I will try to find other platforms as well to inform ever1 too
Thanks

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Questions & Answers
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I tried calling the h&m customer service number to ask about my order but it said that it an invalid number. i tried three times, can someone tell me what's wrong?

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PennyLane
October 21, 2020

“H&m has terrible customer service. Call and they can't help.”

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Hi, i've ordered my online shopping and waiting for delivery. how many days it takes?

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I am from canada. according to the tracking #, they have received it. (3 business days ago) how long does ot take to get refunded?

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I am looking to buy a coat. unsure what size to order. generally a medium fits me. any advice? thanks!

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Purchased online return from clearance. discounts should have been 50%, and 15% for damage, plus 15 recycle. overcharged! why?

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